Returns
Thank you for choosing Mapleimprint as your preferred provider. We strive to ensure your satisfaction with our products and services. Please take a moment to review our return policy.
All Sales Are Final:
All sales are considered final. We do not accept returns or exchanges for products unless they are defective.
Prior Authorization:
All returns require prior authorization from our Customer Service department. Please contact our Customer Service team at support@mapleimprint.ca to initiate the return process.
Return Authorization Number (RAN):
Upon approval, a Return Authorization Number (RAN) will be provided by our Customer Service team. This RAN must be displayed on the outside of the return package. Packages without a valid RAN will be refused.
Authorized Returns - Non-Defective Goods:
Authorized returns for goods other than defective items will be subject to a 10% restocking charge, in addition to the return freight cost.
Goods Inspection and Discretion:
Our policy, upon receipt of returned goods, is to inspect the items thoroughly. Mapleimprint reserves the right, at its sole discretion, to either replace defective goods or issue the appropriate credit. The decision will be made based on the condition of the returned items and the nature of the issue reported.
Defective Goods:
In the case of defective goods, we will promptly replace the items or issue the appropriate credit, as determined by our inspection process.
Timeline for Returns:
Please initiate the return process within 14 days of receiving your order. Returns received after this period may not be accepted.
Return Shipping:
Customers are responsible for the cost of return freight unless the return is due to a defect in the product or an error made by Mapleimprint
Refund Processing Time:
Refunds or credits will be processed within 5-10 Business Days of receiving and inspecting the returned items.
Contact Information:
For any inquiries or to initiate a return, please contact our Customer Service department at sales@mapleimprint.ca or +1(613)261-9152.
We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, please do not hesitate to contact us.
Thank you for choosing Mapleimprint Imaging Supplies.