Policies
Returns & Defects Policy
Custom goods, blank goods and defective items are treated differently. This page separates the three cases clearly.
Draft, pending legal review.This page outlines the intended structure and is not yet approved by Maple Imprint's legal advisor. It must be reviewed and finalized before the site launches.
Custom, personalized items
Once a proof is approved and production begins, custom items generally cannot be returned for change of mind. Production errors that don't match the approved proof are corrected or refunded.
Unpersonalized blank goods
Unused, unpersonalized items may be eligible for return within a stated window. Exact conditions are confirmed with the client.
Defects
Defects are assessed against the approved proof. Customer artwork errors, approved-proof errors and production errors are handled differently and explained at the time of assessment.
How to request a resolution
Contact us with your order number and photos of the issue, and we'll confirm next steps.