Policies
Shipping Policy
Delivery and pickup options, timing and responsibility once an order ships.
Draft, pending legal review.This page outlines the intended structure and is not yet approved by Maple Imprint's legal advisor. It must be reviewed and finalized before the site launches.
Delivery options
Ottawa pickup and shipping are offered at checkout, with an estimated ready date shown before payment.
Shipping destinations
Exact serviceable destinations and carrier options will be confirmed with the client and listed here.
Delays
Weather, carrier delays and custom production timelines can affect delivery dates. Any change to an estimated date is communicated directly.
Lost or damaged shipments
Process for reporting and resolving lost or damaged shipments will be finalized with the client's carrier agreements.